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Unable to Add User

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Jake Johnson

"Email already used in a Box account but not associate with an enterprise"

I have several seats that I am unable to add to our account and need help with getting this accomplished. Reviewed several post that have this issue but still unable to get it worked out. 

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  • Rona

    Hi Jake, 

    Welcome to Box Community and glad to assist! 

    You're likely to get an error while adding a personal free user. This serves as a reminder that you're adding an existing Box user. 

    Here's what you can do. 

    • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, please see this article. 

    Thanks for posting! 

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