Adding users to organization

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  • Ann

    Hi Kat,

    Welcome to Box Community!

    This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is investigating, please continue working with them and check your email for updates.

    Thank you for posting!

    Best,
    Ann

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  • Kat Grandel

    Hi Ann!

    Since you can access that ticket, hopefully you can see that advisor has stopped responding. I submitted the original post 2 weeks ago, and haven't had any communication in 10 days. 

    We are at a standstill on our project until this user is re-activated. If you can help, I would really appreciate more support. 

    Thank you, 

    Kat

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  • Kat Grandel

    Ann Could you please get me with someone for some support? It's been two weeks, and no update or access change.

     

    Thank you, 

    Kat

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