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Your account need further verification problem

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I have a problem with upgrading account from Box Individual to Personal Pro, after providing payment information I received “Your account needs further verification”. What should I do to upgrade my account?

 

Also, after writing an e-mail to support@box.com I received this information:

"Box does not provide direct technical support to users of our Individual plans. If you rely on Box for your business, we highly recommend upgrading your account to receive the support you need via email and chat. Users of our individual plans may seek assistance from the Box Community. "

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing. 

    We'd love to further assist! 

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