Slack Integration not working

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Lisa Washington

• 16 février 2022 20:12

We are considering upgrading our agency to use box as our main collaboration tool.  Unfortunately, I get this error every time I try and "grant" access to our Slack channel.

I can't seem to find a person to help me.  Anyone out there know what this means and can help? 

{"statusCode":403,"error":"Forbidden","message":"The Slack V2 integration is only available for enterprise customers"}

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• Commentaire officiel

  

  France

  • 16 février 2022 21:19
  • Modifié

  Hi Lisa, 

  Welcome to the Box Community!

  I've checked your profile and it looks like you're under a Personal free account.

  The error you are seeing is expected as this integration requires Enterprise level account.

  For details, please check out this article: https://support.box.com/hc/en-us/articles/360043697294-Deploying-the-Slack-Integration-in-your-Enterprise 

  If you would like to upgrade your account, please take a look at this article: https://support.box.com/hc/en-us/articles/360043692774-Upgrading-your-Box-Account

  Thanks for reaching out and please let us know if you have any questions!

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