File activity items failed to load: Annotations

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Eric Smith

• 17 mars 2022 14:35

Hi,

I've seen this issue posted in the forum before and the support team was able to get a ticket set up to help the user fix the issue. However they did not provide the fix in the forum. Can someone help me with this error I'm getting: "File activity items failed to load: Annotations"? I am using the Edge browser and have tried box in other browsers with no luck fixing the issue.

Thanks,

Eric

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• 

  France

  • 17 mars 2022 21:29

  Hi Eric, 

  Welcome to the Box Community!

  Can you please try the following preliminary troubleshooting steps:

  • Please try clearing your browser's cache and cookies
  • Please try disabling any plugins on your browser
  • Confirm with your IT team that your network and firewall have been configured according to our documentation here.

  If you continue to see the same issue, please feel free to submit a support ticket to Product Support so the team can help look into this.

  Best regards, 

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