Incorrect storage usage

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26 mars 2022 12:46

Dear Box Team, Please run the Skript and add the X Folder so I can check storage usage. I'm pretty sure my storage is 5 and not the maximum of 10gb... Thanks for applying your fix. Kindest regards

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4 commentaires

Commentaire officiel
Aira

27 mars 2022 23:40
Hi Stefan,

Welcome to the Box Community!

I have cleared your storage and it should be updated on your end now. You may check this article as to why this issue occurs: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

If there's anything else that I can help, please let me know.
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eng.edsonsena

24 août 2022 15:12
Hi, i m having the same problem here, can you help?
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Stefan Moser

24 août 2022 15:33
@ eng.edsonsena

Hi, you have to open a ticket directly with BOX, only them can clear the wrong storage allocation. Good luck.
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Ramanpreet Singh

17 avril 2023 06:31
The storage usage is incorrect in my account and I cannot submit a support request. Other options?
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