Storage usage incorrect

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David Viner

• 27 mars 2022 23:12

I deleted some files but my account usage never goes down. I've heard there is a script that can be run to fix this - how do I do this?

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  Aira

  • 28 mars 2022 00:27

  Hi there, 

  Welcome to the Box Community! 

  I have cleared your storage and it should be updated on your end now. You may check this article as to why this issue happens:https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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