Box not showing up in sidebar
I can't see box in my sidebar (OS X) and I can't gain access to the folder that I need. I have permissions and access through the web browser, so that is confusing.
I'm finding this whole format for contacting support frustrating and prohibitive, I would like a representative to assist me personally. Looking at previous posts on the forum hasn't been helpful. Some links to apple's website have expired.
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Hi there,
Welcome to the Box Product Support.
For me to check, may I please know what Box app are you using? Is Box Drive or Box Sync? Is it properly installed in your machine? If not, please check this article:
For Box Drive:
https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
For Box Sync:
https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync
Also, please provide a screenshot for me to check.
For the support, we can only provide assistance through this forum for your type of account.
Thanks!
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So I've downloaded the Box Drive M1 Beta due to my using a new macbook air, and none of the prompts showed up. It hasn't asked me to log in or anything, but it seems like it still has my information when I try to search for files using the top bar button. I had a version on my laptop months ago but I deleted it because it wasn't allowing me to access my work's files.
https://support.box.com/hc/en-us/articles/1500004691081-M1-Support-for-Box-Drive-Public-Beta
I've tried reading that page over several times and I haven't been able to get anywhere close to being asked about rosetta etc.
I basically have it installed but it's not showing in my sidebar and I can't access the main folder of work files that I need to.
Thank you
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