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  • France

    Hi Christina, 

    Welcome to the Box Community!

    Someone might be trying to access your account or it's also possible that another user is setting up 2FA and mistakenly entered the wrong phone number.

    I highly recommend changing your Box account password to secure your account. 

    In addition, the "Login activity" section of your Account Settings is useful for monitoring access to your Box account. You will see a list of all the applications, devices, and locations you've used to log in to Box. For more details on this, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginactivity 

    Regards,

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  • Christina Sias

    Is there any way to fix it if someone else has put in my phone number?  I get these multiple times a day, but I don't want to block the verification in case I want to log in.  Which I did, and then I got a verification immediately, but I had already gotten 3 that morning.

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  • Christina Sias

    It says on the login info that I last logged in on Feb 22, 2022.  But I logged in yesterday before I sent the help ticket, and again today.  So login activity is not accurate.

     

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