Payment Declined

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Box User

• 29 avril 2022 16:52

I’m trying to have my credit card charged but I can’t find anywhere we’re I can do that.

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• 

  AJ

  • 29 avril 2022 17:37
  • Modifié

  Hi,

  Welcome to the Box Community! 

   

  I'm sorry to hear about the trouble with the payment. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.

   

  You may want to check this article from our Box Product Support about payment and updating your credit card.

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

   

  Best,

   

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