There are a few ways to update an account's credit card information. Account administrators can do this through the Admin Console. Managed Users can contact the Billing Support team for assistance.
Instructions for Account Administrators
The easiest way to update your credit card is by visiting www.box.com/update after logging in.
In this page you will be able to add the new card's information to make it the primary payment method. After adding it, you will be charged any outstanding balances and all future charges.
The credit card on file can also be updated by following these steps:
1. Sign into your Box.com account as the administrator.
2. Visit www.box.com/billing by clicking this link or typing it into your browser.
3. Scroll down to the 'Payment methods' section.
4. Click 'Add new payment method' to change the credit card information.
Instructions for Managed Users
If you are not the account administrator, please contact the Billing Support team directly at 1-877-729-4269 or 1-650-641-2332 for international customers.
If you need any further assistance or have any questions, please open a support case with our Billing Team.