There are a few ways that you can update your credit card information. If adding online, only owners of Personal Pro accounts and primary administrators of Business/Enterprise accounts will be able to update credit card information. Managed users will not be able to access this information.
The first and easiest method of updating your credit card is by visiting www.box.com/update using the primary admin's credentials and entering your credit card information. This will charge the new card that is entered for any outstanding balance and all future charges on the account as it is the new primary payment method.
The default credit card on file can also be changed by following the steps below:
1. Sign into your Box.com account as the administrator.
2. Visit: www.box.com/billing (you can either click this link or type it into your browser.)
3. Scroll down to the "Payment methods" section.
4. Click on "Add new payment method" and enter your credit card information.
***Note*** If you are not the administrator but wish to update the credit card, please call us directly at:
1-877-729-4269 or international: 1-650-641-2332
Please note that after entering your credit card information into the prompt and clicking save, it may take up to 20 seconds for your payment information to accepted by our system.
If you need any further assistance in updating your card information or have any questions, please feel free to open a support case with our Billing Team.