Paste image from clipboard into Box Notes using Firefox

New post

6 mai 2022 13:11

I have noticed that I cannot take a screenshot in Windows (windows + shift + S), which copies to the clipboard, and then paste it into a note in Box Notes in Firefox. This does work in Chrome, but for some reason in Firefox the image may flash on screen for a second but disappears. Has anyone had this experience and fixed it in Firefox?

With Box removing support of the Box Notes desktop app, this will be a feature I need to troubleshoot in Firefox.

Thanks in advance.

Commentaires

2 commentaires

France

6 mai 2022 19:38
Hi Patrick,

Welcome to the Box Community, I'm happy to help!

Can you try clearing your browser cache and disable any plugins or add-ins from your Firefox browser and see if this helps? These articles should guide you on how to do this of different browsers::
- https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-
- https://support.box.com/hc/en-us/articles/360044196613-How-To-Disable-Plugins-Add-Ons-Extensions-In-Multiple-Browsers
Let us know how it goes and if you have any questions!

Regards,
0

Actions pour les commentaires Permalien
Patrick McKeone

9 mai 2022 10:49
Hey France,

I have cleared browser cache and even full reset Firefox (clears everything, including extensions) and still I cannot paste images from the clipboard into a Box Note.

Thanks.
0

Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.