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Deleted files

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John Reay

I deleted folders/files on my synced desktop and they have also gone from box, these folders/files are shared with lots of users and I need to recover them all, please contact me urgently.

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  • John Reay

    Please recover all files/folders deleted at 4:51pm EST by John Reay in folder:

    https://app.box.com/folder/103319466252?s=57eog4og7pmrdjgpkz9k9ix891ocx135

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  • John Reay

    All files show in trash and say they will be permanently deleted on July 6th at 4:51pm (30 days) but when I try to restore I get an error message saying there was a problem restoring the selected item

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  • France
    • Modifié

    Hi John, 

    Welcome to the Box Community!

    May I ask what does the error message says? Also, have you tried to logout/ login from your Box and try this again?

    Apologies however, we are unable to support file recovery for our Free Individual plan. You would have to be the one to recover those folders/ files that are still in Trash.

    For more information on managing Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

    Let us know if you have any questions, and we will do our best to help!

    Best,

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  • John Reay

    France, thank you for your reply, That worked once I logged out and back in, now I can breath again, greatly appreciated.

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  • France

    Hi John, 

    I'm glad to hear that you were able to recover the deleted items.

    Thanks again for reaching out and stay safe!

    Regards,

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