Error message "File does not exist"
Colleagues whom I've sent the link to a folder are reporting that they are getting the error message "Folder does not exist." Sending a second link has worked for some of them. I am wondering if there is a way I can avoid this happening in the future.
The method I am using to get the link on my clipboard is clicking on the link icon to the right of the folder.
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Hi Joseph,
Welcome to the Box Community! I'm happy to help.
We don't know what caused this error but what we need to make sure to follow the steps in creating a working shared link by following these steps in our Box Product Support page.
https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links
https://support.box.com/hc/en-us/articles/360044195893-Shared-Links-Frequently-Asked-Questions
Best,
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Hi Joseph,
Welcome to the Box Community, I'm happy to help!
If the people you are sharing a link to is having issue viewing the content you shared, the shared link's access permission might not be properly set.
To learn more about creating Shared links and settings properly shared link permission, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links
Thanks for reaching out and let us know how else we can help!
Regards,
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