Unexpected Problem when trying to open Box after install

S’abonner

New post

Karen Edwards

• 29 août 2022 20:59

Hi, I previously had box installed on my computer and deleted it. Now i am trying to re-install it. After completing installation, I go to open Box Drive app and this message appears. Not sure what to do from here- help would be appreciated!

 

1

• 

  France

  • 30 août 2022 19:10

  Hi Karen, 

  Welcome to the Box Community, I'm happy to help!

  Can you try to uninstall and re-install Box Drive on your machine by following instructions on these links below?

  • To uninstall: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
  • To re-install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  If the issue persists, please let me know what version of macOS are you running.

  Regards,

  0

  Actions pour les commentaires Permalien
• 

  Karen Edwards

  • 30 août 2022 19:39

  Hi France, I have attempted that and get the same error message. I am running macOS Monterey Version 12.5.1. Would appreciate any advice you can give!

  Thanks!

  1

  Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.