Support Forum
    
      
        
        
      
      
        
        
            
    
    
      Votes
      Comments
    
  
  
          
            
                       
            
            I need live support
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Not able to Upgrade Account
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
2
          
            
                       
            
            upgraded account and all folders are lost
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Not getting password reset email
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
2
          
            
                       
            
            Back Up for Cloud Service
            
              
              
              
              
            
          
          
      
            
              0
              
                
        votes
0
          
            
                       
            
            Retrieving a deleted Root folder
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Okta Automatic Provisioning of user error
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Search Feature Not Working
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            upgrade plan and payment not processing
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Can't Create Password
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Box Not opening on window
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            An interfering error message - "1 file upload error"
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
3
          
            
                       
            
            :( Permanently deleted folder need to recover!!!!!
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
2
          
            
                       
            
            Box error "Token has expired"
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            I need to submit a request ticket because I cannot upgrade my plan
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
2
          
            
                       
            
            SEC 17a-4 requirements/WORM Compliance 
            
              
              
              
                Terminée
              
            
          
          
      
            
              -1
               
              
                
        votes
1
          
            
                       
            
            New Account Setup
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Editor's Access Doesn't Work
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Sort items in collection
            
              
              
              
              
            
          
          
      
            
              0
              
                
        votes
0
          
            
                       
            
            RE: Issue with multi-factor authentication
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Box Preview Not Loading Correctly
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            I have made a user account inactive and now cannot locate certain files
            
              
              
              
                Terminée
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Box Application Authentication
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
1
          
            
                       
            
            Notification settings
            
              
              
              
              
            
          
          
      
            
              0
              
                
        votes
0
          
            
                       
            
            Not Account Upgrade
            
              
              
              
                Répondu
              
            
          
          
      
            
              0
              
                
        votes
1Can't find what you're looking for?
Its only takes 2 min to create a post and our amazing community will respond shortly