Rona

1. Communauté
2. Support Forum
3. Strong Password

Hi Michelle, Welcome to Box Community and glad to assist! To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wi...

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• Rona
• 15 août 2024 14:10
• 0 vote

1. Communauté
2. Support Forum
3. Charged after cancellation

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 15 août 2024 14:06
• 0 vote

1. Communauté
2. Support Forum
3. Change phone number and can't Two-Factor Authentication

Hi there, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 15 août 2024 14:04
• 1 vote

1. Communauté
2. Support Forum
3. Reactivated deactivated account.

Hi Gihan, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 14 août 2024 22:48
• 0 vote

1. Communauté
2. Support Forum
3. Error messages and logs generated for failure to connect and sync

Hi Bree, Welcome to Box Community and glad to assist! We have a few questions regarding the issue you reported and can you answer the following? Can you confirm if this is an error from box.com or...

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• Rona
• 14 août 2024 21:02
• 0 vote

1. Communauté
2. Support Forum
3. Custom app won't let new users add it

Hi James, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 14 août 2024 20:51
• 0 vote

1. Communauté
2. Support Forum
3. Missing Files and Folders

Hi Jorge, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 14 août 2024 20:48
• 0 vote

1. Communauté
2. Support Forum
3. cannot view uploaded files

Hi Bonni,  Welcome to Box Community and glad to assist! What is your permission to access the affected files? Also, if you are receiving an error, please attach a screenshot to get a closer look.  ...

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• Rona
• 14 août 2024 20:45
• 0 vote

1. Communauté
2. Support Forum
3. Mass add subfolder?

Hi there, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 14 août 2024 20:40
• 0 vote

1. Communauté
2. Support Forum
3. Adding User for Paid Business Account

Hi Caleb, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 14 août 2024 20:30
• 0 vote