Rona

1. Communauté
2. Support Forum
3. There was a problem changing your password.

Hi Catherine,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated...

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• Rona
• 17 février 2025 21:58
• 0 vote

1. Communauté
2. Support Forum
3. Deleting Files

Hi Shari,  Welcome to Box Community and glad to assist!  Where are you trying to delete files? Could you attach a screenshot through this thread? I'll await for your reply! 

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• Rona
• 17 février 2025 21:42
• 0 vote

1. Communauté
2. Support Forum
3. QR code for authenticator app

Hi Shani,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 17 février 2025 21:31
• 0 vote

1. Communauté
2. Support Forum
3. Want to cancel the account

Hi Fuhao,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Cons...

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• Rona
• 17 février 2025 21:29
• 0 vote

1. Communauté
2. Support Forum
3. Lost my information

Hi there,  Welcome to Box Community and glad to assist!  For us to help, could you specify which information has disappeared?  We'd love to further assist! 

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• Rona
• 17 février 2025 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Need to change my domain and primary email please

Hi Damion,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 17 février 2025 20:00
• 0 vote

1. Communauté
2. Support Forum
3. Box drive files dont open on windows

Hi Ashish,  Welcome to Box Community and glad to assist!  Please reset your Box Drive app manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. A...

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• Rona
• 17 février 2025 19:58
• 0 vote

1. Communauté
2. Support Forum
3. Account verification issue during upgrade

Hi there, Welcome to Box Community and glad to assist! For us to help with your Box upgrade, kindly contact our Sales team via box.com/pricing. Thanks for posting! 

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• Rona
• 17 février 2025 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Inquiry About Switching from Monthly to Annual Plan

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 17 février 2025 19:47
• 0 vote

1. Communauté
2. Support Forum
3. Email address for confirmation.

Hi there,  Welcome to Box Community and glad to assist!  We can no longer resend your confirmation email. However, if you need a new link to complete your Box setup, you may reset your password.  T...

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• Rona
• 17 février 2025 19:46
• Modifié
• 0 vote