Rona

1. Communauté
2. Support Forum
3. Folders showing incorrect number of files

Hi Ginger,  Welcome to Box Community!  My apologies for your trouble and I've ran the script to fix the number of files displayed in your folder. This script will recount all of the files and how m...

• Afficher le commentaire
• Rona
• 20 février 2023 21:34
• 0 vote

1. Communauté
2. Support Forum
3. Error Regarding Storage Quota

Hi Anthony,  Welcome to Box Community!  We've opened a new ticket to have someone to look into your storage issue. Please keep an eye to your email and we'll be in touch shortly.  Thanks for posting! 

• Afficher le commentaire
• Rona
• 17 février 2023 23:17
• 0 vote

1. Communauté
2. Support Forum
3. Missing Folder - NOT IN MY TRASH

Hi  Mona,  Welcome to Box Community!  Please have our team to help locate this folder and I opened a new ticket this way our Box Product Support team could look into your account. We will be in tou...

• Afficher le commentaire
• Rona
• 17 février 2023 23:05
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. When viewing a specific version of a Box file, is the Browser URL static?

Hi Daniel,  Welcome to Box Community!  Looks like you inquiry needs attention from our Box Product Support team. Let me open a new ticket and we will get in touch through email.  Thanks for posting! 

• Afficher le commentaire
• Rona
• 17 février 2023 22:52
• 0 vote

1. Communauté
2. Support Forum
3. Don't know how to cancle the subscription.

Hi there,  Welcome to Box Community!  Let me assist with your cancellation inquiry. You may follow the steps in this link to cancel your Box account or you may contact our Cancellation team through...

• Afficher le commentaire
• Rona
• 17 février 2023 22:34
• 0 vote

1. Communauté
2. Support Forum
3. Office Admin

Hi Deborah,  Welcome to Box Community!  We've noticed that you already have an existing ticket for your terminated employee. Our specialist will continue to be in touch to address your concern. Ple...

• Afficher le commentaire
• Rona
• 17 février 2023 22:28
• 0 vote

1. Communauté
2. Support Forum
3. Box Folder Owner

Hi Janet,  Welcome to Box Community!  In order to help locate the folder owner I opened a new ticket. Someone from Box Product Support will be in touch through email and please keep an eye to your ...

• Afficher le commentaire
• Rona
• 17 février 2023 22:19
• 0 vote

1. Communauté
2. Support Forum
3. Files and Folders report not showing all files

Hi Kathy,  Welcome to Box Community!  Running reports is your go-to whenever you need to track your folder activities. Additionally, upload is a specific folder activity and did you run the User Ac...

• Afficher le commentaire
• Rona
• 17 février 2023 21:16
• 0 vote

1. Communauté
2. Support Forum
3. Updating Default Email - Verification Function does not work

Hi Carmin,  Welcome to Box Community!  Let me open a new ticket in order to have someone to help you with your issue. Thanks for posting! 

• Afficher le commentaire
• Rona
• 16 février 2023 23:07
• 0 vote

1. Communauté
2. Support Forum
3. (Cloud) Email address for notification to new user not working

Hi Ronnie,  Welcome to Box Community!  I've opened a new ticket to have someone from the team to contact and assist you directly. Please keep an eye to your email.  Thanks for posting! 

• Afficher le commentaire
• Rona
• 16 février 2023 22:02
• 0 vote