France

1. Communauté
2. Support Forum
3. Files not opening

Hi Linda,  Welcome to the Box Community, I'm happy to help! Have you tried to restart your MacBook pro if and observe if the issue persists? Can you check if the Box desktop app you are using is ru...

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• France
• 12 septembre 2022 19:48
• 0 vote

1. Communauté
2. Support Forum
3. Changing account to Non-profit

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that you wish to upgrade your Personal Free account to a Non-profit Business one. This would be best discussed with our bill...

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• France
• 12 septembre 2022 19:41
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Characters to avoid in file and folder names

Hi Sarah.  Welcome to the Box Community, I'm happy to help! There are indeed some limitations on characters/ symbols when naming your folders and files in Box: Box only supports file or folder na...

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• France
• 12 septembre 2022 19:35
• 0 vote

1. Communauté
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hey, Guys!  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• 12 septembre 2022 19:25
• 0 vote

1. Communauté
2. Support Forum
3. Account cencellation

Hi Dan,  Welcome to the Box Community, I'm happy to help! If you wish to cancel your Box account, you may follow the steps in this article: Canceling Your Box Account  Feel free to write back in if...

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• France
• 12 septembre 2022 19:20
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Billing Issue

Hi Kyle,  Welcome to the Box Community, I'm happy to help! If you wish to discuss the charges on your account, you may email our billing team at billing@box.com or you may submit a billing ticket f...

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• France
• 12 septembre 2022 19:18
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Can't empty box.com drive

Hi Ultra Fatpig,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorre...

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• France
• 12 septembre 2022 19:12
• 0 vote

1. Communauté
2. Support Forum
3. I can't download the box app to my Mac book.

Hi Teresa,  Welcome to the Box Community, I'm happy to help! May we know what version of macOS are you on and can you please confirm if your Macbook meets the prerequisite listed on this article to...

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• France
• 12 septembre 2022 19:11
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Can't login

Hi Tommy,  Welcome to the Box Community, I'm happy to help! Can you try manually resetting Box Drive from your computer following this article:  https://support.box.com/hc/en-us/articles/360043697...

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• France
• 12 septembre 2022 19:08
• 0 vote

1. Communauté
2. Support Forum
3. Overstorage incorrectly reported

Hi Pham,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• 12 septembre 2022 19:03
• 0 vote