France

1. Communauté
2. Support Forum
3. Free Space on my Account

Hi Brian,  Welcome to the Box Community, I'm happy to help! I've ran a script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the ...

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• France
• 13 avril 2022 20:54
• 0 vote

1. Communauté
2. Support Forum
3. How to Submit a ticket

Hi Stephanie,  Welcome to the Box Community, I'm happy to help! Please be advised that the option to submit a ticket is available to any paying Box account. If you have a Personal Free account, you...

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• France
• 13 avril 2022 21:57
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Problem to install the Box App

Hi Dhomé Diane,  Welcome to the Box Community, I'm happy to help! Please make sure that your computer has met the prerequisite or requirements for Box Drive to make sure it will work on your machin...

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• France
• 13 avril 2022 20:28
• 0 vote

1. Communauté
2. Support Forum
3. Missing files

Hi Olivia,  Welcome to the Box Community! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. Kin...

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• France
• 12 avril 2022 21:35
• 0 vote

1. Communauté
2. Support Forum
3. New Box Account

Hi Ester,  Welcome to the Box Community! To answer your question, as long as the other Box account is active and you have access to it, you should still be able to use it to collaborate with others...

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• France
• 12 avril 2022 20:47
• 0 vote

1. Communauté
2. Support Forum
3. Sharing Folders and Content

Hi Dr. Salah,  Welcome to the Box Community! You can just create a shared link for the folder with all those files, so what you did the right thing there. You may have set the wrong Shared link acc...

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• France
• 12 avril 2022 20:33
• 0 vote

1. Communauté
2. Support Forum
3. Change ownership and billing setup

Hi Anders,  Welcome to the Box Community, I'm happy to help!   This will require some account specific information to address, so I've submitted a case to Box Product Support on your behalf. Kindl...

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• France
• 12 avril 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. Reclaim Licences - Managed Users

Hi Admin,  Welcome to the Box Community!   This would be something Box Billing team can help address and so I've submitted a case on your behalf. You should be receiving an email confirmation short...

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• France
• 12 avril 2022 20:24
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. New Box Version doesn't Work

Hi Max,  Welcome to the Box Community! Do you encounter any error message when working with Box Drive? Would you mind sharing a scrceenshot so we can take a look? Looking forward to hear from you! ...

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• France
• 12 avril 2022 20:17
• 0 vote

1. Communauté
2. Support Forum
3. tried to cancel subscription

Hi Chares,  Welcome to the Box Community! You may follow the steps in this article to cancel your Box account: Canceling Your Box Account If you run in any issue while trying to cancel your account...

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• France
• 11 avril 2022 22:10
• 0 vote