France

1. Communauté
2. Support Forum
3. Restore or Retrive a File Deleted by an External User

Hi David, Welcome to the Box Community! Does your organization own the deleted file?  Box stores files and folders you place in the trash for a certain period of time. That default period is 30 day...

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• France
• 13 octobre 2020 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Share a single file in preview mode only

Hi Lara,  Welcome to the Box Community and thanks for your post! When inviting collaborators to a "single file", the only available access levels are Editor and Viewer. These are the only access le...

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• France
• 13 octobre 2020 19:27
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. User not receiving confirmation email

Hi Danny,  Welcome to the Box Community! Have you checked out this help article on Troubleshooting Issues with Email Notifications?  There are a few things you'll want to check here, your user's ju...

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• France
• 13 octobre 2020 19:19
• 0 vote

1. Communauté
2. Support Forum
3. How can i find out who deleted files?

Hi Nicola,  Welcome to the Box Community! If you have Admin privileges with permission to run "reports", generating a User Activity report would be helpful as it provides an overview of the actions...

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• France
• 13 octobre 2020 19:14
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Suggested Logins for iOS App

Hi Kevin,  Welcome to the Box Community! Have you tried to clear the Box iOS app cache data on your device settings? If that doesn't resolve the issue for you, this may require our Box Support team...

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• France
• 13 octobre 2020 18:57
• 0 vote

1. Communauté
2. Support Forum
3. compressed (zipped) folder copied into Box folder showed Excel icon which changed to cloud folder icon after a minute or two

Hi Tim,  Welcome to the Box Community!  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details. Thanks fo...

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• France
• 12 octobre 2020 20:41
• 0 vote

1. Communauté
2. Support Forum
3. Backing up files

Hi Bernie, Welcome to the Box Community! There should not be a need for back-up since all content is stored in the cloud accessible via Box.com.  If you would like to do occasional uploads/download...

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• France
• 12 octobre 2020 20:36
• 0 vote

1. Communauté
2. Support Forum
3. Downloading and Printing comments

Hi Chelsea,  Welcome to the Box Community! Currently, there is no option to print and/or download the comments in a file.  For any product feature request or suggestions, we recommend you post your...

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• France
• 12 octobre 2020 20:14
• 0 vote

1. Communauté
2. Support Forum
3. Can't share public link!

Hi KobiVaknin,  Welcome to the Box Community! Have you also checked your "Account settings" to see if you have enabled the option to share public links? If not, can you check on this first: Go to ...

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• France
• 12 octobre 2020 19:12
• 0 vote

1. Communauté
2. Support Forum
3. Cannot see my content on box.com!

Hi Suddha,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created ...

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• France
• 12 octobre 2020 18:51
• 0 vote