AJ

1. Communauté
2. Support Forum
3. Deleted files by accident and can't recover them

Hi Joao, Welcome to the Box Community! I'm happy to help. I can see that there are duplicate folders uploaded in the account and this is the same folder that is in your Trash" Have you already sear...

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• AJ
• 13 octobre 2022 17:04
• 0 vote

1. Communauté
2. Support Forum
3. Unable to log in

Hi there, Welcome to the Box Community! I'm happy to help. Has this user able to successfully accessed own account by logging in to https://app.box.com/login? If you are having a problem logging in...

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• AJ
• 13 octobre 2022 16:53
• 1 vote

1. Communauté
2. Support Forum
3. Box indicates out of Storage but its not

Hi Daniel, Welcome to the Box Community! I'm happy to help. I see that you have enough space in the account and you are uploading file/s to a shared folder in which it has reached the maximum space...

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• AJ
• 13 octobre 2022 15:34
• 0 vote

1. Communauté
2. Support Forum
3. How do I pay?

Hi Claire, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0...

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• AJ
• 13 octobre 2022 15:18
• 0 vote

1. Communauté
2. Support Forum
3. Storage reset

Hi Katie, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 12 octobre 2022 22:58
• 0 vote

1. Communauté
2. Support Forum
3. Can’t upload it shows storage full while box is empty

Hi Abdulrahman, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by...

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• AJ
• 12 octobre 2022 22:25
• 0 vote

1. Communauté
2. Support Forum
3. 2 Factor Authentication

Hi Kathy, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 12 octobre 2022 22:20
• 0 vote

1. Communauté
2. Support Forum
3. Used Storage is wrong

Hi Ooji, Welcome to the Box Community! I'm happy to help. Please check your storage count since we already run a script to recalculate the count.  Best,

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• AJ
• 11 octobre 2022 21:54
• 0 vote

1. Communauté
2. Support Forum
3. Looking for old file

Hi Tomislav, Welcome to the Box Community! I'm happy to help. "This shared file or folder link has been removed or is unavailable to you." This error typically is caused by one of 3 things: Incor...

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• AJ
• 11 octobre 2022 21:37
• 0 vote

1. Communauté
2. Support Forum
3. Box drive not synching to box online

Hi Marinda, Welcome to the Box Community! I'm happy to help. We'd like to ask/confirm if a full Manual Reset of the Box Drive tool has been completed. If not,  Instructions can be found here: Using...

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• AJ
• 11 octobre 2022 21:27
• 0 vote