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Hope in God

• 2022年10月01日 04:19

Hello. It seems this is an on-going issue. I already deleted almost all my files, but still it says "10gb" reached.

Please help check my account. 

I have already read this article from 2 yrs ago

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

And I see many others are still dealing with this issue. I hope I can receive some assistance please. Thank you so much.

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  France

  • 2022年10月03日 15:17

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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