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  • Muhammad Bajwa NxL

    Hi Connor,

    Here's some information that may be helpful for you.

     

    If you're locked out of your account

    If you find yourself locked out of your account due to a changed phone number, or for some other reason cannot access the confirmation codes sent to your mobile device, please contact your primary admin, who can disable 2FA on your account. Business Plus and Enterprise admins can use the instant login feature in the Admin Console to disable 2FA in a user's Account Settings.


    If you are in a Personal, Starter or Business account, please reach out to Box Product Support for assistance.

     

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    Thanks 
    Muhammad Bajwa

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  • France

    Hi Connor, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    All the Best, 

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