Running out of space

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Mary Williamson

• 2022年11月14日 15:07

I keep getting the message of running out of space, but that doesn't appear to be accurate when looking at the file sizes in the folders.  Please help.  Thanks.

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  France

  • 2022年11月14日 16:10

  Hi Mary, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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