Can't Edit with Word Online

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Wendy Spencer

• 2022年11月15日 21:52

I am trying to collaborate on a word doc using Word Online. My co-worker is currently on the document, but I do not have the option to open with Word Online; the only options are to open in Word or Google Docs:

I tried going to "integrations" under account settings, but Microsoft Office Online is grayed out and I cannot select it as an option. 


I've already tried the solutions shared in this similar thread: https://support.box.com/hc/en-us/community/posts/7162646179475-No-option-to-edit-Word-document-online
Also, this is happening in all of my Box files; it is not specific to one file or folder.

Any thoughts about what is happening or how to fix it?

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  Aira

  • 2022年11月15日 23:17

  Hi there, 

  Welcome to the Box Community! 

  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

  Thanks!

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  AMELIA REESE

  • 2023年06月12日 17:46

  Hello Aira,

  I am having the same issue. Can you please create a ticket for me as well? I need to resolve this between 6/14.

  Thank you,

  Amelia

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