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Box 2.28.292 is not running under BigSur 11.7.1

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Cathrin Dersch

Dear Community,

I got the MacBook Pro (Retina, 15", Mitte 2014), 2,2GHz Quad Core Intel Core i7, 16 GB 1600 MHz DDR3, with the MacOS Big Sur Version 11.7.1.
Unfortunately Box Drive Version 2.28.292 is not running on my MacBook Pro anymore, I only can use the web application.
I followed the steps in the pop up window (see attached file) and I also took quite a while to search for an result.

Thinks I tried to solve the problem:
Reinstalling Box Drive.
Deinstall Box Drive, restart, installing Box Drive, restart again.
Changing Privacy Settings and also doing the advice in the "Terminal"
Updating my MacBook to the latest OS available OS version.
Doing tons of restart, hard resets and boot starts.

But nothing brought me to a solution. Is there any option, that Box is not working on such an old MacBook Pro?

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  • France
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    Hi Cathrin, 

    Welcome to the Box Community, I'm happy to help!

    Please try updating your macOS version with the latest macOS 13 as Box Drive supports the two latest major macOS versions for those using apple devices. 

    If you continue encounter issues after updating your macOS, please try to uninstall and reinstall Box Drive from your machine.

    Thanks for reaching out and let us know if you have any further questions!

    All the Best, 

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  • Cathrin Dersch

    Dear France,

    Unfortunately I can’t update to Monterey or Ventura. My MacBook Pro (Retina, 15", Mitte 2014) is not supporting those two versions. BigSur 11.7.1 is the latest version Apple allows me to install on my MacBook Pro. So there is no option to use Box Drive anylonger on my Mac, correct?

    Thanks in advance.

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