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Permanently deleting files did not free up space

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Box User

Permanently deleting files from my account has not resulted in a change to my available space. I understand there is a script that can be run to facilitate the cleanup on my account? Please help? Thanks!

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  • Aira

    Hi there,

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. For reference, please check this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

    Thanks!

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  • Box User

    It seems as if when I select multiple files and delete the bunch of them, the totals do not get adjusted. If I delete one file at a time the totals adjust as they should.

    I believe I may have deleted several bunches of files after you cleaned up my storage. If you wouldn't mind, please run it one more time so I can see where I'm at and I'll be mindful of how I delete files going forward. Thank you for your help!

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