Permanently deleting files did not free up space

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2022年11月22日 00:59

Permanently deleting files from my account has not resulted in a change to my available space. I understand there is a script that can be run to facilitate the cleanup on my account? Please help? Thanks!

2件のコメント

Aira

2022年11月22日 01:45
Hi there,

Welcome to the Box Community!

Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. For reference, please check this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Let me know if you have any further questions.

Thanks!
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Box User

2022年11月22日 04:20
It seems as if when I select multiple files and delete the bunch of them, the totals do not get adjusted. If I delete one file at a time the totals adjust as they should.

I believe I may have deleted several bunches of files after you cleaned up my storage. If you wouldn't mind, please run it one more time so I can see where I'm at and I'll be mindful of how I delete files going forward. Thank you for your help!
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