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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    Please login to the account in question and post the issue you're experiencing here. 

    Thanks and have a great day!

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  • Janet Hubley

    That's exactly what I did? I deleted all files from my Box account but my storage still shows it's half used.

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  • Daniel Bueno

    I'm having the same problem. What to do to fix?

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  • France

    Hi Everyone, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your respective accounts. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.

     You should now see the correct storage size available in your Box. This is a known issue and is a long term project for our engineering team to tackle. For details, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect 

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Janet Hubley

    Thank you for fixing my issue.

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