Box Issue in our Non Production

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george.bullock

• 2022年11月29日 01:17

We have an ongoing issue in the integration between our Salesforce.com App and Box but likely only in our Non Production environment.

• Back a few months the Salesforce/Box integration stopped working in our UAT and hotfix environments (non Production). Production working BAU.
• Explanation at the time was a bit vague but seems some changes in Test setup that did not happen in production
• Since then all efforts seem to be how to make it work and less on root cause or rollback of change.

 

Timeline

September 20^th We raised issue
September 28^th a call was arranged
September 30^th a potential fix was offered
October 7^th 2^nd follow up call as previous solutions
November 29^th still no further progress

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  george.bullock

  • 2022年11月29日 02:46

  Can this be made into a support ticket but it seems hard for your Aus team to talk to developers in the US

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