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There are open files that are preventing Box Drive from starting.

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David Abbott

I keep getting this banner when my PC starts (Windows 10):

There are open files that are preventing Box Drive from starting. Please close all applications and restart Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue.

I cannot find an open file anywhere - what is the best method of solving this problem.

Ragards, David Abbott

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  • France
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    Hi David, 

    Welcome to the Box Community, I'm happy to help!

    Can you try restarting your PC and then restart Box Drive and see if that helps?

    If the issue persists, please try to clean uninstall Box Drive from your computer and then re-install following these articles:

    Let us know how it goes and if you have questions!

    All the Best, 

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  • David Abbott

    Good morning France,

    Thank you very much for your help. That appears to have cured my problem. Previously I had just gone to control panel and unistalled Box - I had not done (or known) about the other procedures.

    Regards,   David Abbott

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  • France

    Glad to hear that everything is okay now!

    Thanks for posting in the forum and for using Box, 

    Stay safe and have a great day ahead!

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