Can't choose files for download

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ostrovvv sas

• 2022年12月09日 09:21

I used to be able to select the files/folders I need to download by holding shift or ctrl. now it doesn't work. try it for yourself. ctrl+a also not choose files/folders on page.

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  AJ

  • 2022年12月09日 12:47

  Hi,

  Welcome to the Box Community! I'm happy to help. 

  In the webapp CTRL+A selects all the files in the "All Files" tab. To individually choose which file/folder to download click on the ellipsis (3 dots).

  Please check this helpful article from our Box Product Support page about "Downloading Files and Folders from Box".

  https://support.box.com/hc/en-us/articles/360043697134-Download-Files-and-Folders-from-Box

  Best,

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  John Horstman

  • 2022年12月09日 14:47

  This does not address the change of functionality that has occurred in the last couple of days where multiple files cannot be selected in search results by any method.

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