Storage issue
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Where can I get someone to clear my inaccurate storage space. Why is it that it's impossible to find a customer service agent to clear this ever reoccurring problem. Why not have a dedicated help button JUST for this problem that they're fully aware of.
I don't have a clue how to get this dealt with and I'm stuck with files I need to submit. Frustrating!!!!
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Hi Travis,
Welcome to the Box Community, I'm happy to help!
The issue you encounter seems related to what is described in this article:
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
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Thank you France, but please - this is an ongoing problem. Why isn't there an easy way for us to raise this red flag instead of making a post in the community? I think a simple quick help button specifically for storage limit reset is necessary when the 'limit window' has been given. So that your clients can simply report it and get a resolution without having to search for a customer service rep.
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Hi Travis,
We sincerely apologize for the inconvenience! Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is something our engineering team is actively working on a long term resolution for. It's important to note that this issue is purely cosmetic – the issue is entirely with the displayed file counts, and your content itself is completely unaffected.
If you have any additional feedback, I would recommend posting in Box Pulse. We always appreciate receiving feedback, as it is essential to us for informing our decisions and improving our product!
All the Best,
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