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Cannot Move Folders - How to unlock?

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Sarah Whitton

  • Hello! For background -  I had a box folder that I needed to upload to a different shared Box folder. I uploaded it prematurely (moved instead of copied) and now I am unable to move things around/organize correctly. I have been given ownership access over both folders, but I keep getting messages like the one below. How do I unlock the folders?

    "You cannot move this folder because either this folder or the destination folder is locked by another operation."

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  • France

    Hi Sarah, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

     

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  • Sarah Whitton

    Thank you, France!

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