Refund Request

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Nhi Duong

• 2023年01月22日 09:47

I subscribed to the trial version of Box business and canceled it before the term day. I thought it was a successful attempt but now I still got charged. Due to some technical issues with my card, fortunately, the payment didn't come through. I didn't use the service for any day and don't want to continue the subscription further. Could you help me with this and please let me know the procedure to cancel the payment from my side? Thank you a lot!

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• 

  Aira

  • 2023年01月23日 01:15
  • 編集済み

  Hi there, 

  Welcome to the Box Community!

  This issue should be best addressed by our Billing Support. I have created a ticket for you and kindly check your Inbox for updates. 

  Thanks!

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