unable to add a box folder

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Olivia Quinn

• 2023年01月23日 10:17

I cannot make a folder on my account despite being a co-owner and editor, I have always been able to do this but it seems last week - my access has been affected. I can't see how I can solve this, can anyone help?

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  France

  • 2023年01月23日 18:35

  Hi Olivia, 

  Welcome to the Box Community, I'm happy to help!

  Do you encounter a specific error whenever you try to create a new folder?

  Is this happening in the "All Files" page or to a specific folder you joined? Can you share a screenshot so we can take a closer look?

  In the meantime, to make sure that every angle is checked, I will need you to do the following and the try creating a folder again:

  • Please ensure your web browser is the latest version.
  • Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
  • Try different browser such as Internet Explorer, Safari, Firefox or Chrome or use incognito mode.
  • Try disabling plugins/ extensions from your browser.

  Let us know if you have questions and we will help you!

  Regards, 

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