Box freezing when uploading

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Ezra Kim

• 2023年02月02日 23:29

This is happening to my iPhone and iPad as well as multiple co-workers.

Whenever we upload pictures to box it'll work for a bit and then freeze and the only way to get it to work again is to reset network settings. It only works for a little bit before freezing again. Obviously resetting the network settings every upload isn't ideal.

I see that there was an issue that was "resolved" on Jan 31st. Can I get some support on this?

Things we've tried:

1. Re-installing the app

2. Restarting the app

3. Different WIFIs and cellular data

1

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  Aira

  • 2023年02月05日 23:16

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please have the following: 

  • Screen recording of what's happening on your end. 
  • Version of iOS in used
  • Error message if there

  May I also have the link where you see an issue occurred last January 31st? 

  Looking forward in assisting you. 

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  Ezra Kim

  • 2023年02月06日 15:48

  Can't screen record because it's a company phone. Basically, what happens is that I upload a picture by selecting "Choose from Library" select a picture (I've tried with different pictures and different locations) and then the whole app freezes.

  The iOS version is 16.3

  No error message

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  Ezra Kim

  • 2023年02月07日 17:28

  Also here's the link to the issue: Box Status - [Major] Customers are experiencing impact to Public API, Uploads, Downloads, and Metadata.

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  Ezra Kim

  • 2023年02月07日 17:30
  • 編集済み

  And there was another one yesterday: Box Status - [Major] Issues with Uploads, Downloads, Box Notes, API and Logins

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