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Don't want files to auto open in browser

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Marie Black

I often need to create a new folder in a drive that is set up with other folders, whenever I create a new folder and then the first file I upload via a drag and drop to it, automatically opens in the browser no matter the file type. I don't want the first things I upload to auto open for me as I need to do multiple files. Is there a way that I can stop this from happening? I am using the newest version of Chrome on a Windows 10 laptop. Please and thank you. 

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  • Rona

    Hi Marie, 

    Welcome to Box Community! 

    Let me create a new case particularly for your concern. This means that we'll be sending you an email for further assistance. 

    Thanks for posting! 

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  • Josh Canfield

    What is the update on this?

    Its a problem for me too.

     

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  • Marie Black

    So far they asked for my HAR logs and then when I finally had time to send them to them they rejected my email because I'm part of an enterprise account. My internal IT is saying to completely reset my Chrome browser but I don't have time yet to try that, I had previously tried uninstalling and removing settings and then reinstalling and signed back into my work gmail and it didn't help before or even after. *Shrug* no soloution yet, I'll post it if they get back to me or I resolve it. 

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