Rona

1. コミュニティ
2. Support Forum
3. Testing AI with Enterprise Plus Trial

Hi Barry,  Welcome to Box Community, we'd love to assist!  It appears that you've already ended your Box plan. Do you still need help regarding Box AI?  If so, please feel free to reply in the foru...

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• Rona
• 2025年05月12日 20:54
• 0 件の投票

1. コミュニティ
2. Support Forum
3. please cancel my account

Hi Li,  Welcome to Box Community, and we're sorry for your trouble.  If the self-serve option to end your subscription doesn't work. You can email our Cancellation team (cancel@box.com) to fully ca...

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• Rona
• 2025年05月09日 23:11
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box and slack integration

Hi Manon,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 2025年05月09日 21:37
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Got a new iphone and no longer have the MFA on authenticator app

Hi Kiwi,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 2025年05月09日 20:45
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Authentication codes are saying "Invalid"

Hi Camille,  Welcome to Box Community, and we are happy to assist! I'd like to inform you that when a specific Box user has exprienced errors while logging in. They must contact our Box Product Sup...

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• Rona
• 2025年05月09日 20:44
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unhandled Exception in Script

Hi there,  Welcome to Box Community!  Apologies for the error, and we'd love to help fix this error with you.  For more context, I just have a couple of questions:  Is the error still an ongoing i...

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• Rona
• 2025年05月09日 20:21
• 0 件の投票

1. コミュニティ
2. Support Forum
3. box sync wont start getting this message can anyone help?

Hi there,  Welcome to Box Community and glad to assist!  We highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest desktop application from Box. Automat...

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• Rona
• 2025年05月02日 23:31
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Not able to "Add New Payment"

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you need additional assistance.  Thanks for posti...

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• Rona
• 2025年05月02日 23:16
• 1件の投票

1. コミュニティ
2. Support Forum
3. I can no longer log into my account.

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 2025年05月02日 19:34
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unable to transfer admin status to another team member

Hi Adam,  Welcome to Box Community and glad to assist! Upon checking, you haven't verified any domains in your Business Plus account. Due to our new zero-trust security enhancements aimed at harden...

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• Rona
• 2025年05月02日 19:29
• 0 件の投票