Box Drive Update Failed

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Denise L. Marks

• 2023年02月07日 01:36

The latest Box Drive update just failed a few minutes ago. I was prompted to send the logs, which I did. I was told that the transmission was successful and was prompted to open a support case, but I can't see any information on how to do that.

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  Rona

  • 2023年02月07日 21:20

  Hi Denise, 

  Welcome to Box Community! 

  Kindly confirm if you've managed to successfully update your Box Drive. And can you verify your current Box Drive version?

  We'll await for your reply, 

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  STACEY SERBER

  • 2023年05月17日 19:43

  I'm having the same issue. My current Box Drive version is 2.2.167 and per the error message I have not tried to update again. As directed I sent the log and received confirmation that it transmitted.

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  alan j ransenberg

  • 2023年06月07日 18:17

  i have had the same issue... ive seen no response from BOX

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  STEPHANE LEMIEUX

  • 2023年06月09日 14:10

  I'm having the same issue. My current Box Drive version is 2.32.112 and per the error message I have not tried to update again. As directed I sent the log and received confirmation that it transmitted.

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  Karen Ann Williams

  • 2023年09月04日 00:24

  I just had the same thing happen. Box Drive failed to update. How do I see what version I have?

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  Jeannine Nuzzi

  • 2023年10月16日 13:21

  I had the same thing happen.  I was unable to update the latest version of box drive.  I sent a log. What is the next step to get the update.

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