Files won't open on my Mac

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Bamidele Ali

• 2023年02月07日 13:56

When I login in to Box online and try to open a file using a desktop app right from the site this is the error I receive.  Can you help with this?

"We can't open 'JDA Resourcing Analytics.xlsx' from Box. Make sure the storage account is provisioned in Open / Add a Place and that you have the necessary permissions."

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  Bamidele Ali

  • 2023年02月07日 13:58

  I have also installed Box tools but the files still won't open..

   

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  Rona

  • 2023年02月07日 23:21

  Hi there, 

  Welcome to Box Community! 

  Let me open a new case to help with your issue. I'll have someone to email you and please keep an eye to your email. 

  Thanks for posting! 

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