Comments Not Showing Up On Desktop (Still)

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Eric Villalobos

• 2023年02月20日 21:15

I posted previously. New comments after a certain date do not show up on one particular file when I open it up on desktop, but do show up on the app. I've switched computers, I've refreshed, I've made comments on other files which do stay, and now I've cleared my history, cookies, and cached data but new comments still aren't showing up. They are on the side notification but I can't hover over them in the document itself. 

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  Aira

  • 2023年02月22日 00:04

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please have a screenshot of what it looks like on your end? 

  Looking forward in assisting you.

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  Eric Villalobos

  • 2023年02月23日 15:25

  Aira Here are two screenshots. One of how it looks on desktop on the last page where permanent notes were retained, there's just a few notes at the top and the previous page retains notes if they were posted before a certain date. After that date the notes are gone. The mobile screenshot shows what it should look like, with the whole page covered in notes. There's in fact another 9 pages with no notes, and the page above it also has some notes missing because they were made later after it stopped showing new notes on desktop. The previous 23 pages retain all the notes if they were made before a certain date. 

  

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