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  • AJ

    Hi Brittany,

    Welcome to the Box Community! I'm happy to help.

    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Bin-- you can also review this article for more details on this process: 

    https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash

    If you still can't find your files, then one of the following might be true:

    • Was the folder a shared folder in which you collaborated with others? If so, the owner of the folder could have removed your access to the content. In this case you’ll need to contact the folder owner and ask to be re-invited.This person will need to re-invite you to the folder using the email address associated with your Box Account.

    • The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise. 

    • The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected.

    Best,

     

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  • Brittany Hooper

    I am not the owner of these files, they were shared with me via link. The company closed and no way for me to contact them. Is BOX able to retrieve them from the trash? They have been deleted in the last week or so. 

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