Not Receiving Email Notification When Files Are Added
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I no longer get email notifications when files are added. I've turned off the notifications and turned them back on. I've gone into individual folders and set them to send but I still do not receive them.
They aren't going to my spam folder.
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Hi there,
Welcome to the Box Community!
I've investigated our email server logs and it looks like the address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP or internet service provider or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications
Please reply if this issue persists and we will continue to investigate.
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