System Not Accepting New Credit Card Details

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Vyla Rollins

• 2023年03月05日 19:19

Hello
since my payment card has expired I am trying to submit new card details. The system says there is an error without giving me more information and I can't go any further. Can you tell me what the problem is, because I have a payment due and am unable to settle the invoice you've sent. 

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• 

  Rona

  • 2023年03月06日 22:15

  Hi there,

  Welcome to Box Community!  

  We'd love to assist! And to successfully update your new card details please contact our dedicated team through billing@box.com or open a new ticket through our support link. 

  Stay well and thanks for posting!

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