Owner ID changed

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Carole Alonso

• 2023年03月06日 14:33

Hello, I was owner of folders but I changed my ID. I was putting my new ID as Co Owner of these folders. Now the old ID has been deleted and all the folders also disappeared. Also my former Co Owners have no access anymore. How can we restore it ? Thanks

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• 

  Rona

  • 2023年03月06日 22:33

  Hi Carole, 

  Welcome to Box Community and happy to help! 

  Let me open a new ticket and have our Product Support team to assist. Please keep an eye to your email and we'll get in touch shortly. 

  Stay well and thanks for posting! 

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