Cannot set up 2FA

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Andrew Kishino

• 2023年03月18日 04:59

Hi, 

I wanted to set up 2FA on my account, but when requesting a QR code for an authenticator app, the dialog box remains stuck on "Generating...". I also tried SMS, which said "invalid number" and email, which gave a similar response.

Any assistance would be greatly appreciated.

Thanks!

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• 

  France

  • 2023年03月20日 20:23
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  Hi Andrew, 

  Welcome to the Box Community, I'm happy to help!

  To make sure that every angle is checked, can you try the following initial troubleshooting tips to resolve this issue:

  • Please ensure your web browser is the latest version.
  • Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
  • Try different browser such as Safari, Firefox or Chrome or use incognito mode.
  • Try disabling plugins/ extensions from your browser.

  Let us know how it goes and if you have any questions!

  Regards, 

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