Storage Used inconsistency with the folder size displayed on app and browser

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kuansen2

• 2020年12月22日 21:31
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In my account setting, there is a Storage Used, however this Storage Used does not seem to match with the folder size displayed on the app. The folder size displayed on the app and webpage are way larger than the Storage Used. Is there any way to fix this issue?

Thanks

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  France

  • 2020年12月22日 22:23

  Hi Kuansen2, 

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Best,

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